Platform Admin Functions

7.1 Overview of Platform Admin Responsibilities

Platform admins are the gatekeepers and managers of the entire Treem platform. They ensure regulatory compliance, verify organization legitimacy, and approve projects before they go live to investors.

Core Functions:

  • Issuer application review and approval

  • Organization creation and management

  • Issuer admin assignment

  • Project review and approval

  • Organization change request review

  • Platform security monitoring

  • Audit log access

  • System settings management

7.2 Managing Issuer Applications

Accessing Applications

  1. Log in as platform admin

  2. Navigate to Admin → Organizations

  3. Click on Applications tab

Application List View

The applications table shows:

  • Company name

  • Representative name and email

  • Application status (Pending, Approved, Rejected)

  • Submission date

  • Action buttons

Reviewing an Application

Step-by-Step Review Process:

  1. Click on an application to view details

  2. Review the information provided:

    • Company legal information

    • Representative credentials

    • Business description

    • Intended asset classes

    • Legal documentation (if uploaded)

  3. Verify legitimacy:

    • Cross-reference company registration number

    • Verify representative identity

    • Check legal jurisdiction validity

    • Review website and business presence

  4. Make a decision:

    To Approve:

    • Click Approve button

    • Add admin notes (optional but recommended)

    • System automatically creates organization

    • Applicant receives approval notification

    To Reject:

    • Click Reject button

    • Add admin notes explaining rejection reason (required)

    • Applicant receives rejection notification

    • Application cannot be re-opened (must submit new)

What Happens After Approval:

  • A new organization is automatically created

  • Organization inherits data from application

  • Company name and address are automatically locked

  • Application status changes to "Approved"

  • Applicant can now log in and access issuer console

  • No issuer admin is assigned yet (must be done separately)

Admin Notes Best Practices:

For Approvals:

Application approved. Company verified through [source]. 
Registration number confirmed with [jurisdiction authority].
Cleared for real estate tokenization projects.

For Rejections:

Application rejected. Reasons:
1. Unable to verify company registration number
2. Representative email domain does not match company website
3. Insufficient information about intended projects
Applicant may reapply with corrected information.

7.3 Creating & Managing Organizations

Creating Organizations Manually

While most organizations are created through application approval, admins can create organizations directly:

  1. Navigate to Admin → Organizations

  2. Click Organizations tab

  3. Click Create Organization button

  4. Fill in required information:

    • Company name

    • Legal structure

    • Registration number

    • Legal jurisdiction

    • Contact email

    • Phone number

  5. Click Create

When to Create Manually:

  • Onboarding enterprise clients

  • Migrating existing issuers to platform

  • Testing purposes

  • Special partnerships

Viewing All Organizations

The Organizations tab displays:

  • Company name

  • Contact information

  • Number of assigned admins

  • Creation date

  • Status (Active, Suspended)

  • Action buttons

Editing Organizations

Platform admins can edit any field, including locked fields:

  1. Click on an organization in the list

  2. Click Edit button

  3. Modify any field as needed

  4. Click Save

Editable Fields (including locked):

  • Company name*

  • Company address*

  • Contact information

  • Legal details

  • Logo

  • Description

  • Platform locked fields configuration

*Note: Direct edits by platform admin do not require change requests. Only issuer admins must submit change requests for locked fields.

Suspending Organizations

If an organization violates terms or requires investigation:

  1. Navigate to organization detail

  2. Click Suspend button

  3. Provide suspension reason

  4. Confirm suspension

Effects of Suspension:

  • Issuer admins cannot log in

  • All projects become unavailable to investors

  • Existing investments are frozen

  • Organization appears in "Suspended" status

To Reactivate:

  • Click Reactivate button

  • Provide reactivation notes

  • All projects resume normal status

7.4 Assigning Issuer Admins

Organizations require at least one issuer admin to operate. Platform admins assign users as issuer admins.

How to Assign an Issuer Admin:

  1. Navigate to Admin → Organizations

  2. Click on an organization

  3. Click Assign Admin button (or navigate to admin assignment section)

  4. Search for user by email

  5. Select user from results

  6. Add optional notes about the assignment

  7. Click Assign

Prerequisites:

  • User must already exist in the system

  • User must have verified email

  • User should not be another organization's admin (unless multi-org)

Managing Existing Admins:

View assigned admins:

  • Issuer admin name and email

  • Assignment date

  • Assigned by (which platform admin)

  • Status (Active, Revoked)

To Revoke an Admin:

  1. Find the admin in the list

  2. Click Revoke button

  3. Provide revocation reason

  4. Confirm revocation

  5. User loses access to organization immediately

Audit Trail:

  • All admin assignments are logged

  • Revocations are tracked with reasons

  • Assignment history is permanent

7.5 Project Review & Approval

Accessing Submitted Projects

  1. Navigate to Admin → Projects

  2. Filter by status: Submitted or Under Review

  3. Click on a project to view details

Project Review Checklist

When reviewing a project, verify:

Legal & Compliance:

Financial Information:

Project Details:

Media & Documentation:

Token Classes:

Making a Decision

Option 1: Approve the Project

  1. Click Approve button

  2. Add approval notes (optional)

  3. Confirm approval

Result:

  • Project status changes to "approved"

  • Project becomes visible to all investors

  • Issuer receives approval notification

  • Project appears in marketplace

Option 2: Request Revisions

  1. Click Request Revisions button

  2. Provide detailed feedback (required):

    Please address the following items before resubmission:

1. Financial Metrics: The projected IRR of 45% seems unrealistic 
   for this asset class. Please provide supporting analysis or 
   adjust to industry standards (8-12% for similar properties).

2. Documentation: Please upload the independent property appraisal 
   report mentioned in the description.

3. Token Class: Class A voting rights description is unclear. 
   Please specify exactly what decisions token holders can vote on.

4. Images: Gallery image #3 appears to be from a different property. 
   Please replace with actual project photos.

  3. Confirm request

Result:

  • Project status changes to "revision_requested"

  • Project returns to issuer as draft

  • Issuer can make changes and resubmit

  • Your feedback is visible to issuer

Option 3: Reject the Project

  1. Click Reject button

  2. Provide detailed rejection reasons:

    Project rejected for the following reasons:

1. The property does not meet platform standards for 
   institutional-quality assets.

2. Financial projections appear to be misleading or unsubstantiated.

3. Legal structure does not comply with Reg D requirements.

Issuer may submit a different project or reapply with significant 
changes to this offering.

  3. Confirm rejection

Result:

  • Project status changes to "rejected"

  • Project cannot be edited or resubmitted

  • Issuer can view rejection reason

  • Issuer must create new project if desired

Review Timeline Best Practices

  • Acknowledge receipt: Within 1 business day

  • Initial review: Within 3 business days

  • Final decision: Within 7 business days

  • Expedited review: Available for pre-vetted issuers

7.6 Organization Change Request Review

Accessing Change Requests

  1. Navigate to Admin → Organizations

  2. Click Change Requests tab

  3. View pending requests

Change Request Details

Each request shows:

  • Organization name

  • Field to be changed (Company Name or Company Address)

  • Current value

  • Requested new value

  • Supporting documentation link

  • Requested by (issuer admin name)

  • Request date

Reviewing a Change Request

Step 1: Review Documentation

  • Click on supporting document link

  • Verify legitimacy of documentation

  • Common documents include:

    • Certificate of Amendment

    • Board Resolution

    • Updated Articles of Incorporation

    • Government registration documents

    • Legal opinion letter

Step 2: Verify the Change

  • Cross-reference with government databases

  • Verify signatures and notarization

  • Ensure documentation is recent

  • Check consistency across documents

Step 3: Make a Decision

To Approve:

  1. Click Approve button

  2. Add admin notes (optional):

    Change approved. Certificate of Amendment verified with 
[State] Secretary of State. File number: [123456].
Company name officially changed on [date].

  3. Confirm approval

Result:

  • Organization field is automatically updated

  • Change request status: "approved"

  • Issuer receives approval notification

  • Change is logged in audit trail

To Reject:

  1. Click Reject button

  2. Add admin notes (required):

    Change request rejected. Reasons:

1. Submitted Certificate of Amendment appears to be incomplete 
   (missing page 2).

2. Document is not notarized as required by [State] law.

3. Company name requested is already in use by another entity 
   in our system.

Please resubmit with complete, notarized documentation.

  3. Confirm rejection

Result:

  • Organization field remains unchanged

  • Change request status: "rejected"

  • Issuer can view rejection reason

  • Issuer may submit a new change request

Change Request Best Practices

For Company Name Changes:

  • Verify with state/country business registry

  • Check for trademark conflicts

  • Ensure consistency across all legal documents

  • Update all related project materials

For Address Changes:

  • Verify new address is legitimate business location

  • Confirm address with utility or lease documentation

  • Update any regulatory filings

  • Ensure compliance with jurisdiction requirements

7.7 Platform Security Monitoring

Accessing Security Dashboard

  1. Navigate to Admin → Security

  2. View security monitoring panels

Key Metrics Displayed:

  • Failed login attempts

  • Suspicious activity alerts

  • API rate limit violations

  • Unusual access patterns

  • Data export events

Audit Log Access

View comprehensive audit logs:

  1. Navigate to Admin → Audit Logs

  2. Filter by:

    • Date range

    • User

    • Event type

    • Entity type

    • Action

Logged Events Include:

  • User authentication events

  • Role assignments

  • Project submissions/approvals

  • Organization changes

  • Change request actions

  • Admin actions

  • Data access (sensitive information)

Audit Log Details:

  • Timestamp

  • User who performed action

  • Action type

  • Entity affected

  • IP address

  • User agent

  • Event details (JSON)

Responding to Security Incidents

If suspicious activity is detected:

  1. Investigate: Review audit logs for the user/entity

  2. Assess: Determine severity and scope

  3. Act: Suspend account if necessary

  4. Document: Record incident details

  5. Notify: Contact affected parties if needed

7.8 Platform Settings Management

Platform admins can configure global platform settings:

  1. Navigate to Admin → Settings

  2. Modify settings as needed

Configurable Settings:

  • Minimum investment thresholds

  • KYC/AML requirements

  • Investor accreditation requirements

  • Document retention policies

  • Fee structures

  • Email notification templates

  • Platform branding

  • Feature flags

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