# Additional Features

#### 12.1 Search Functionality

**Global Search:**

* Search bar available in header (platform admins)
* Search across projects, organizations, users
* Auto-complete suggestions
* Recent searches saved

**Project Search (Investors):**

* Search by project name, location, or keywords
* Filters and search work together
* Results update in real-time

#### 12.2 Notifications System

**Notification Types:**

* System announcements
* Project status changes
* Investment confirmations
* Distribution payments
* Document uploads
* KYC status updates
* Security alerts

**Notification Delivery:**

* In-app notification center (bell icon)
* Email notifications
* SMS (optional, for critical alerts)
* Push notifications (if mobile app enabled)

**Managing Notifications:**

1. Navigate to **Settings → Notifications**
2. Toggle notification types on/off
3. Choose delivery channels
4. Set frequency (real-time, daily digest, weekly)

#### 12.3 Document Upload & Management

**Supported File Types:**

* PDF (recommended for legal documents)
* DOCX, DOC (Microsoft Word)
* XLSX, XLS (Microsoft Excel)
* JPG, PNG (images)
* ZIP (for multiple files)

**File Size Limits:**

* Maximum per file: 50 MB
* Maximum total per project: 500 MB

**Document Organization:**

* Documents organized by project
* Categorized by type (legal, financial, property, etc.)
* Version control for updated documents
* Search and filter by document name

#### 12.4 Multi-Organization Support

**For Issuer Admins Managing Multiple Organizations:**

**Organization Switcher:**

* Located in sidebar
* Shows current organization with building icon
* Click to view list of all organizations
* Select to switch context

**Data Isolation:**

* Each organization's data is completely separate
* Projects cannot be moved between organizations
* Team members are organization-specific
* Analytics and reports are per-organization

**Benefits:**

* Single login for multiple organizations
* Easy switching between organizations
* Consistent interface across organizations
* Centralized notification management

#### 12.5 Responsive Design & Mobile Access

**Mobile Optimization:**

* Fully responsive design works on all devices
* Mobile-friendly navigation (hamburger menu)
* Touch-optimized buttons and controls
* Optimized images for mobile data usage

**Tablet Support:**

* Optimized layout for tablet screens
* Touch gestures supported
* Portrait and landscape orientation

**Browser Compatibility:**

* Chrome (recommended)
* Firefox
* Safari
* Edge
* Minimum browser versions: released within last 2 years

#### 12.6 Data Export & Reporting

**Export Options:**

**For Issuer Admins:**

* Export investor lists (CSV, Excel)
* Export financial reports (PDF, Excel)
* Export project data (JSON, CSV)
* Export transaction history (CSV)

**For Investors:**

* Export portfolio data (CSV, Excel)
* Export transaction history (CSV, PDF)
* Export tax documents (PDF)
* Export distribution history (CSV)

**For Platform Admins:**

* Export all data types
* Bulk data exports
* Scheduled automated exports
* API access for custom integrations

#### 12.7 Support & Help Center

**Getting Help:**

**Help Center:**

* Navigate to **Support** or **Help** in main menu
* Browse FAQ articles
* Search knowledge base
* Watch tutorial videos

**Submitting a Support Ticket:**

1. Navigate to **Support → Contact Us**
2. Select issue category
3. Describe your issue
4. Attach screenshots (if relevant)
5. Submit ticket
6. Receive ticket number and email confirmation

**Live Chat:**

* Available during business hours
* Click chat icon in bottom right
* Connect with support agent
* Chat history saved to your account

**Email Support:**

* General inquiries: <support@treem.io>
* Technical issues: <tech@treem.io>
* Security issues: <security@treem.io>
* Investment questions: <invest@treem.io>

**Response Times:**

* Critical issues (security, transactions): 1 hour
* High priority (account access, KYC): 4 hours
* Normal priority (general questions): 24 hours
* Low priority (feature requests): 3-5 business days

#### 12.8 Platform Updates & Changelog

**Staying Informed:**

* Platform updates announced via email
* Changelog available at **Help → What's New**
* Major features highlighted in dashboard notifications
* Maintenance windows announced 48 hours in advance

**Release Schedule:**

* Major releases: Quarterly
* Minor updates: Monthly
* Security patches: As needed
* Maintenance: Sundays 2-4 AM EST


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