FAQ & Troubleshooting
This section answers frequently asked questions and provides solutions to common issues with Treem DAO governance.
General Questions
What is Treem DAO?
Q: What is Treem DAO and how does it work?
A: Treem DAO is a decentralized autonomous organization that allows TREEM token holders to participate in governance decisions. The DAO uses smart contracts on Ethereum to manage proposals, voting, and treasury operations. Members can stake tokens to gain voting rights and participate in funding decisions for community projects.
Q: How do I join Treem DAO?
A: To join Treem DAO:
Acquire TREEM tokens through the official token sale or exchanges
Connect your Ethereum wallet to the DAO platform
Stake your tokens for 6 or 12 months to gain voting rights
Start participating in proposals and governance decisions
TREEM Token
Q: What is the TREEM token?
A: TREEM is an ERC-20 governance token with the following specifications:
Total Supply: 1,000,000,000 TREEM
Symbol: TREEM
Decimals: 18
Features: Voting power, delegation, permit signatures
Q: How is the TREEM token distributed?
A: Token distribution:
40% (400M) - Foundation Treasury
30% (300M) - Community Grants
15% (150M) - Reserve Future Use
15% (150M) - Founders and Team
Q: Where can I buy TREEM tokens?
A: TREEM tokens can be acquired through:
Official DAO token sale portal
Supported decentralized exchanges
Authorized partners and distributors
Community grant programs
Staking Questions
Staking Basics
Q: Why do I need to stake tokens?
A: Staking demonstrates your commitment to the DAO and provides several benefits:
Voting Rights: Only staked token holders can vote on proposals
Proposal Creation: 12-month stakers can create grant proposals
Rewards: Earn TREEM tokens for voting participation
Community Standing: Show long-term commitment to DAO success
Q: What are the different staking tiers?
A: There are two staking tiers:
6-Month Staking:
Lock period: 180 days
Vote on all proposals
Earn voting rewards
Cannot create grant proposals
12-Month Staking:
Lock period: 365 days
Vote on all proposals
Create grant proposals
Higher reward multipliers
Enhanced governance privileges
Q: Can I unstake my tokens early?
A: No, tokens are locked for the entire staking period. Early unstaking is not permitted to ensure governance stability and prevent manipulation. You can only unstake after the lock period expires.
Q: Can I stake multiple times?
A: Currently, each address can only have one active stake at a time. If you want to change your staking amount or period, you must wait for your current stake to expire, unstake, and then create a new stake.
Staking Process
Q: How do I stake my tokens?
A: To stake tokens:
Go to the Staking section in your dashboard
Enter the amount of TREEM tokens to stake
Select lock period (6 or 12 months)
Click "Stake Tokens" and confirm the transaction
Wait for blockchain confirmation
Q: What happens when I stake tokens?
A: When you stake:
Tokens are transferred to the staking contract
Your voting power is automatically activated
Voting power is delegated to yourself by default
Your stake tier is updated in the system
You become eligible for voting rewards
Q: How do I know when I can unstake?
A: Your dashboard shows:
Exact unlock date and time
Time remaining countdown
Progress bar showing completion percentage
"Unstake" button appears when lock period expires
Voting Questions
Voting Process
Q: How do I vote on proposals?
A: To vote on proposals:
Navigate to the Governance section
Browse active proposals
Click on a proposal to read details
Select "For" or "Against"
Optionally add a comment
Click "Cast Vote" and confirm transaction
Q: How is voting power calculated?
A: Voting power equals your staked token amount at the time the proposal was created. For example:
You stake 1,000 TREEM tokens
A proposal is created → Your voting power = 1,000
You cannot increase voting power for that specific proposal
Q: Can I change my vote?
A: No, votes are final and cannot be changed once cast. This ensures voting integrity and prevents manipulation. Consider your decision carefully before voting.
Q: When do voting periods start and end?
A: Voting timeline:
Voting Delay: 1 day after proposal creation
Voting Period: 7 days of active voting
Total: Proposals are votable for 7 days, starting 1 day after creation
Voting Power
Q: Why does my voting power show as zero?
A: Common reasons:
Tokens are not staked
Stake was created after the proposal
Delegation is not set correctly
Stake transaction hasn't been confirmed
Q: Can I delegate my voting power to someone else?
A: Yes, you can delegate your voting power:
Go to your wallet's delegation section
Enter the address to delegate to
Confirm the delegation transaction
Your voting power will be used by the delegate
Q: How does delegation work?
A: Delegation transfers your voting power to another address:
You keep ownership of your tokens
The delegate can vote with your power
You can change delegation anytime
Delegation is separate from staking
Proposals
Creating Proposals
Q: Who can create proposals?
A: Proposal creation requirements:
General Proposals: Must hold 5,000,000 TREEM tokens (proposal threshold)
Grant Proposals: Must have 12-month staked tokens
Q: What types of proposals can I create?
A: Two main types:
General Proposals: Protocol changes, parameter updates, governance decisions
Grant Proposals: Funding requests for community projects with specific amounts and recipients
Q: How much does it cost to create a proposal?
A: Creating proposals only costs Ethereum gas fees (usually $10-50 depending on network congestion). There are no additional fees from the DAO.
Q: What should I include in my proposal?
A: Effective proposals include:
Clear, descriptive title
Executive summary
Detailed description and rationale
Implementation plan and timeline
Budget breakdown (for grants)
Expected outcomes and success metrics
Proposal Lifecycle
Q: What happens after I create a proposal?
A: Proposal lifecycle:
Pending (1 day): Voting delay period
Active (7 days): Community voting period
Succeeded/Defeated: Based on votes and quorum
Queued (2 days): Execution delay for successful proposals
Executed: Proposal actions are performed
Q: What is quorum and why is it needed?
A: Quorum is the minimum participation required for valid governance:
Current Quorum: 4% of total supply (40,000,000 TREEM)
Purpose: Ensures sufficient community participation
Effect: Proposals fail if quorum is not met, regardless of vote ratio
Q: Can proposals be cancelled?
A: Proposals can be cancelled in emergency situations:
Security vulnerabilities discovered
Technical errors in proposal actions
Fraudulent or malicious proposals
Only administrators can cancel proposals
Rewards
Earning Rewards
Q: How do I earn voting rewards?
A: Voting rewards are earned by:
Having staked tokens (any tier)
Voting on any active proposal
Each vote earns 100 TREEM tokens
Rewards accumulate until claimed
Q: How much can I earn in rewards?
A: Reward structure:
Base Reward: 100 TREEM per vote
Annual Cap: 50,000 TREEM per user per year
Maximum Votes: 500 votes per year to reach cap
Q: How do I claim my rewards?
A: To claim rewards:
Navigate to the Rewards section
View your accumulated rewards
Click "Claim Rewards"
Confirm the transaction
Rewards are transferred to your wallet
Q: Do rewards expire?
A: Rewards do not expire, but:
Annual cap resets each year
Unclaimed rewards carry over
Vote count resets to zero after claiming
Treasury must have sufficient balance
Reward Issues
Q: Why can't I claim my rewards?
A: Common issues:
No votes cast yet
Tokens not staked when voting
Annual reward cap reached
Treasury insufficient balance
Transaction gas fees too low
Q: When do rewards get distributed?
A: Rewards are not automatically distributed:
Manual claiming required
Claim anytime after voting
Multiple votes can be claimed together
Gas optimization through batching
Technical Issues
Wallet and Connection
Q: My wallet won't connect. What should I do?
A: Troubleshooting steps:
Ensure wallet extension is installed and updated
Check you're on the correct network (Ethereum Mainnet)
Clear browser cache and refresh page
Try a different browser or incognito mode
Restart wallet extension
Q: Transactions keep failing. How do I fix this?
A: Common solutions:
Increase gas limit: Set to 300,000+ for complex transactions
Check gas price: Use current network rates
Verify balance: Ensure sufficient ETH for fees
Wait for confirmation: Don't submit duplicate transactions
Try during off-peak hours: Lower network congestion
Q: Why is my transaction stuck?
A: Transaction troubleshooting:
Low gas price: Increase gas and resubmit
Network congestion: Wait or increase gas significantly
Nonce issues: Clear pending transactions in wallet
Speed up: Use wallet's "speed up" feature
Smart Contract Issues
Q: Contract interactions are failing. What's wrong?
A: Debugging steps:
Check contract addresses are correct
Verify you're on the right network
Ensure sufficient token allowances
Check if contracts are paused
Review error messages in console
Q: How do I verify my transactions?
A: Transaction verification:
Copy transaction hash from wallet
Visit Etherscan.io
Paste hash in search box
Check transaction status and details
Review event logs for success confirmation
Data and Display Issues
Q: My staking information isn't updating. Why?
A: Common causes:
Blockchain lag: Wait 1-2 minutes for confirmation
Browser cache: Clear cache and refresh
Network sync: Check your connection
Database lag: Backend may need time to update
Q: Voting power shows incorrectly. How to fix?
A: Troubleshooting:
Verify tokens are actually staked
Check stake transaction was confirmed
Ensure delegation is set correctly
Wait for blockchain confirmation
Contact support if persists
Security and Safety
Account Security
Q: How do I keep my wallet secure?
A: Security best practices:
Use hardware wallets for large amounts
Never share private keys with anyone
Enable 2FA where available
Verify URLs before connecting wallet
Keep software updated wallet and browser
Q: What if I lose access to my wallet?
A: Recovery options:
Seed phrase recovery: Use your backup words
Hardware wallet recovery: Follow device instructions
Contact wallet support: For technical issues
No DAO-level recovery: We cannot recover lost wallets
Q: How do I verify I'm on the real website?
A: Security verification:
Check URL: Ensure correct domain name
Look for HTTPS: Green lock icon in browser
Verify smart contracts: Match addresses with official documentation
Be wary of links: Type URLs manually
Smart Contract Security
Q: Are the smart contracts safe?
A: Security measures:
OpenZeppelin standards: Based on battle-tested code
Professional audits: Contracts undergo security review
Timelock protection: 2-day delay for critical changes
Multi-signature: Important functions require multiple approvals
Q: What happens if there's a bug in the contracts?
A: Emergency procedures:
Pause functionality: Contracts can be paused if needed
Admin intervention: Multi-sig can handle emergencies
Community notification: Transparent communication about issues
Upgrade path: Governance can approve fixes
Getting Help
Support Channels
Q: Where can I get help?
A: Support resources:
Documentation: Comprehensive guides at docs.treem.io
Discord Community: Real-time chat with community
Support Tickets: Submit detailed issue reports
FAQ Section: Search common questions and answers
Q: How do I report a bug?
A: Bug reporting:
Describe the issue: What went wrong?
Steps to reproduce: How did it happen?
Include details: Browser, wallet, transaction hash
Screenshots: Visual evidence helps
Submit ticket: Use official support channels
Q: Who can I contact for technical support?
A: Contact options:
Community Discord: Fastest response for general issues
Technical Support: For complex problems
Security Issues: Use secure contact methods
Admin Team: For governance-related questions
Emergency Contacts
Q: What if there's an emergency?
A: Emergency procedures:
Immediate Issues: Contact admin team directly
Security Concerns: Use emergency contact methods
Smart Contract Issues: Follow incident response protocol
Community Safety: Report to moderators immediately
This FAQ covers the most common questions and issues. For additional support, please refer to our community channels or submit a support ticket through the official platform.
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